Refund and Return Policy
Our Refund and Return Policy specifies the conditions, procedures, and eligibility criteria for returns and refunds. This policy is designed to protect your rights as a customer, providing a clear understanding of how to seek a refund or return if you are not satisfied with a product.
Eligibility and Conditions
To be eligible for a refund or return, the following conditions must be met:
Defective or Damaged Products:
Products must be defective or damaged upon arrival.
Customers must notify us within [3-7days] of receiving the product.
Incorrect Product Received:
If the product received is not the one ordered, customers are eligible for a return or exchange.
Notification must be made within [[3-7days] of receiving the incorrect product.
Product Not as Described:
If the product received does not match the description on our website, customers may be eligible for a return.
Notification must be made within [3-7days] of receiving the product.
Return Procedures
Contact Customer Support:
Customers must contact our customer support team via [customer support email or phone number] to initiate the return process.
Provide the order number, details of the issue, and, if possible, photographic evidence of the defect or damage.
Return Authorization:
Upon review of the request, our customer support team will provide a return authorization if the return is deemed eligible.
Customers will receive detailed instructions on how to return the product.
Shipping the Product:
Customers are responsible for shipping the product back to us in its original packaging.
Return shipping costs may be reimbursed if the return is due to a defect, damage, or an incorrect product.
Refund Process
Refund Eligibility:
Refunds will be processed only for eligible returns as per the conditions mentioned in Section 1.
Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
Refund Method:
Approved refunds will be processed based on the original payment method used for the purchase.
Refunds may take [5-30] days to reflect in the customer’s account.
Partial Refunds:
In certain cases, partial refunds may be granted if the product is returned with obvious signs of use or is not in its original condition.
Exclusions
Non-Returnable Items:
Certain items are non-returnable, including [list of non-returnable items].
Any exceptions to this policy will be clearly communicated on the product page.
Customer Support
Contact Information:
For assistance with returns or refunds, customers can contact our customer support team at [customer support email or phone number].
Support hours are [specified hours].
Changes to the Policy
We reserve the right to update, modify, or change this Refund and Return Policy at any time. The revised policy will be effective immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically for changes.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refund and Return Policy. If you have any questions or concerns, please contact us at: @ https://firstmetalproductltd.com/contact-us/
This policy is effective as of the “Last Updated” date mentioned above and supersedes all prior agreements and understandings.